Draft:WorkJam (software company)

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  • Comment: Not seeing the in depth coverage in independent sources that we require. Stuartyeates (talk) 05:35, 9 September 2025 (UTC)
  • Comment: Sources showing notability must meet WP:ORGCRIT. Everything here is routine. CNMall41 (talk) 19:12, 8 September 2025 (UTC)
  • Comment: Several sentences do not have citations at the end, and appear to be personal analysis of the information. It is fine to cite an entire paragraph with one reference, but stand-alone sentences need references as well. GGOTCC 16:18, 8 September 2025 (UTC)


WorkJam Inc.
Company typePrivate
IndustryWorkforce management software
Founded2014
FounderSteven Kramer
HeadquartersMontreal, Quebec, Canada
Area served
Global
Key people
Steven Kramer, Co-founder and CEO
Websiteworkjam.com

(Not to be confused with WorkJam (video game company))

WorkJam is an app for service and shift workers designed by a Canadian technology company by the same name. It includes a mobile and desktop application for those workers to digitally organize their shifts and schedules[1], communicate with managers or teams, and get payroll information.[2][3]

In 2019, the company acquired Peerio, a cross-platform end-to-end encrypted application that provided secure messaging, file sharing, and cloud file storage.[4][5]

WorkJam is notable for being named one of Time Magazine's 100 most influential companies of 2023[6] after they claimed to have doubled their user base from clients like Hilton and Target.[7][8] Other noteworthy WorkJam users include Ulta, Shell, Kroger, Circle K and JCPenney.[9]

Overview

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WorkJam Inc. was founded in 2014 in Montreal by former SAP employees Steven Kramer, Joshua Ostrega, and Mark Sadigersky.

The WorkJam app is designed to support "deskless workers", a group that has been historically ignored by large software companies who normally focus their attention on white collar employees.[10] That group typically includes any industry with large hourly or shift-based workforces, such as retail, food service, hospitality, and healthcare.[11]

The app lets managers assign schedules to shift workers digitally, which those workers can then view in the app as well as punch-in and out during their shifts.[12][13]

Acquisitions

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  • January 2019: Peerio, a communications software provider[14]
  • February 2020: Forge, an on-demand staffing platform[15]

Adoption

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The platform has been adopted by large retail chains, grocers, and hospitality operators worldwide.[16] In 2021, Australia’s Woolworths Group recognized WorkJam as its “Best Technology Solution,” citing its role in managing complex retail scheduling at scale.[17]

Industry analysts have noted WorkJam’s role in the rise of “everboarding,” or continuous on-the-job training, as companies seek to adapt to labor shortages and flexible work expectations.[3]

Funding

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WorkJam has raised $167M over multiple rounds of investment funding.[18] In 2022, the company secured a US$50 million growth investment led by Canadian firm Fonds de solidarité FTQ and U.S. investor Inovia Capital.[2]

Reception

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Coverage in business media has highlighted the platform’s role in giving frontline workers greater control over their schedules and access to training, while also reducing administrative burdens for employers.[3][2]

Impact on Retail Industry

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A 2023 report by Forrester Research on WorkJam and similar apps highlighted a growing dissatisfaction between retail workers and their employers.[19] That report showed that only 63% of respondents were planning to hire more staff to combat the challenges facing frontline retail workers. Of those, only 8% said they were going to invest in improving the day-to-day experience of those workers.

In April 2025, WorkJam published survey findings on workforce management challenges among UK retailers.[20] The study reported that 53% of retailers had cut recruitment due to budget pressures, and 60% expected to make redundancies within six months.

According to the survey, 76% of retailers believed their workforce management practices required improvement, yet many lacked tools to support staff scheduling and reduce pressure on managers.[21]

The survey concluded that the lack of available technology was putting unnecessary strain on staff well-being and customer service.

See also

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References

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  1. ^ Zaczkiewicz, Arthur (January 13, 2025). "WorkJam Launches Shift Bidding Feature for Unionized Workplaces". Yahoo Finance. Retrieved September 9, 2025.
  2. ^ a b c "Software Company WorkJam Gets $50 Million Growth Investment". The Wall Street Journal. 2022-11-24. Retrieved 2025-08-28.
  3. ^ a b c Guynn, Jessica (2024-09-30). "Why more companies are turning to 'everboarding' — constant training for workers". Fortune (magazine). Retrieved 2025-08-28.
  4. ^ Kirkwood, Isabelle (14 January 2019). "WorkJam acquires secure chat platform Peerio". BetaKit. Retrieved 2025-09-09.
  5. ^ "WorkJam Announces Acquisition of Peerio Technologies | Financial Post". Financial Post. 2019-01-13. Retrieved 2025-09-09.
  6. ^ "WorkJam Named to Time's List of the TIME100 Most Influential Companies". The Financial Post. June 21, 2023. Retrieved September 8, 2025.
  7. ^ Lesage, Valerie (June 21, 2023). "Une entreprise québécoise dans le TIME 100 des compagnies les plus influentes au monde". Le Journal de Québec. Retrieved September 8, 2025.
  8. ^ Van Houten, Alison (June 21, 2023). "TIME100 Most Influential Companies 2023 WorkJam Frontline flexibility". Time (magazine). Time Magazine. Retrieved 27 August 2025.{{cite magazine}}: CS1 maint: url-status (link)
  9. ^ Kidwai, Aman (July 23, 2025). "AI Promises to Make Blue-Collar Work Safer and More Efficient". Newsweek. Retrieved September 9, 2025.
  10. ^ McKendrick, Joe (Nov 30, 2024). "Needed: More Than Digital Tools For Deskless Worker Productivity". Forbes. Retrieved 29 August 2025.
  11. ^ "Defining frontline workers: Who are they and what do they do?". Microsoft. Retrieved September 8, 2025.
  12. ^ "WorkJam Launches Shift Bidding to Simplify Scheduling and Ensure Compliance in Complex Frontline Work Environments". Business Wire (Press release). 2025-01-09. Retrieved 2025-08-28.
  13. ^ "WorkJam introduces industry-first attestation to protect employers and employees". Yahoo Lifestyle. 2021-05-04. Retrieved 2025-08-28.
  14. ^ Wassel, Bryan (January 22, 2019). "WorkJam Acquires Peerio Technologies To Add More Secure Messaging". Retail Touchpoints. Retail Touchpoints. Retrieved 27 August 2025.
  15. ^ Taylor, Glenn (February 19, 2020). "Workjam Acquires On-Demand Staffing Platform". Retail Touchpoints. Retrieved 27 August 2025.
  16. ^ "Companies that use WorkJam". TheirStack. Retrieved 8 September 2025.
  17. ^ "Woolworths Group IT names WorkJam Best Technology Solution". PR Newswire (Press release). 2021-03-10. Retrieved 2025-08-28.
  18. ^ "WorkJam Funding, Valuation & Revenue". CB Insights. Retrieved 27 August 2025.
  19. ^ Edelson, Sharon (Jan 16, 2023). "Forrester Study For WorkJam: Frontline Retail Workers Dissatisfied And Disconnected From HQ". Forbes. Retrieved 29 August 2025.
  20. ^ "Industry Research Reveals Retailers Must Rethink Workforce Strategy to Weather Economic Pressures". WorkJam. Retrieved 29 August 2025.
  21. ^ "Industry Research Reveals Retailers Must Rethink Workforce Strategy to Weather Economic Pressures". Yahoo Finance. April 30, 2025. Retrieved 29 August 2025.

References

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