Draft:Nikolaos Zormpas
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Comment: The awards do not appear to be notable (ie. they have no Wikipedia articles) so zero evidence of passing WP:GNG or WP:NWRITER. Theroadislong (talk) 14:59, 26 February 2025 (UTC)
Nikolaos Zormpas (Greek: Νικόλαος Ζορμπάς) is a Greek business executive and author specializing in customer experience management. He has written articles for Greek and international business media and has been recognized for his work in corporate management and customer service strategies.
Career
[edit]Throughout his career, he has held senior leadership positions, focusing on customer experience strategies, digital services, innovation, and operational efficiency.
Publications & Recognition
[edit]As an author, he has written Customer Escalations Management: The Golden Recipe, a book about managing customer complaints and escalations. The book has received international recognition and was awarded with:
- Readers' Favorite Award.[1]
- Next Generation Indie Book Award
- International Impact Book Award
- Global Book Award
His book has received endorsements from business authors and speakers, including Chip Conley and Joseph Michelli, while his work has been featured in business news platforms such as GetNews, FinancialContent and Business News[2].
Articles & Contributions
[edit]Beyond his corporate roles, he has contributed articles on customer experience and employee engagement, published in media such as Naftemporiki and Euro2Day.
Industry Engagement & Initiatives
[edit]He is actively involved in the Brain Regain[3] initiative, which aims to support Greek professionals living abroad in returning to Greece and contributing to local economic and technological innovation.
References
[edit]- ^ Dublado, Vincent (2022-05-03). "Book review of Customer Escalations Management: The Golden Recipe". Readers' Favorite. Retrieved 2025-02-26.
- ^ Παπούλιου, Ελισάβετ (2024-07-11). "Νίκος Ζορμπάς: Οι πελατειακές δυσαρέσκειες είναι ευκαιρία για βελτίωση - BusinessNews.gr". www.businessnews.gr (in Greek). Retrieved 2025-02-26.
- ^ ΚΑΛΤΣΑΣ, ΒΑΣΙΛΗΣ (2023-11-24). "Τι είναι το BrainReGain - Ποιες μεγάλες ελληνικές εταιρείες συμμετέχουν". iefimerida.gr (in Greek). Retrieved 2025-03-13.