Talk:Technical support

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2014

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Should be merged with customer service

I don't think this is of enough differentiation to customer service to be it's own article. Should be merged with customer service. 86.29.227.98 (talk) 16:43, 29 November 2024 (UTC)[reply]

@ 154.161.3.228 (talk) 10:10, 4 February 2025 (UTC)[reply]

Strongly disagree. The two concepts are distinct. A D2C manufacturer's customer support department deals with questions like "where is my shipment" or "the product arrived but I want to initiate a return because by the time it got here, I don't need it any more", while technical support deals with questions like "it arrived and I plugged in the product but it does not work" or "it works but not very well". --Coolcaesar (talk) 00:09, 5 February 2025 (UTC)[reply]

Hello my country is not not here

My country code is not here Uganda 41.210.159.253 (talk) 10:38, 30 August 2025 (UTC)[reply]

Improving citations and neutrality in this article

Hello,

I recently made a series of improvements to this article to address the existing maintenance issues (citations needed, neutrality, and possible original research).

Changes made:

• Added reliable references from academic journals, business reviews, and government advisories (e.g., Journal of Business Research, Harvard Business Review, Federal Trade Commission).
• Rewrote promotional or vague sentences into neutral, encyclopedic language (e.g., outsourcing benefits, tiered support explanations).
• Replaced the outsourcing benefits paragraph with a fully sourced, neutral version.
• Revised Multi-level support, L1, L2, and L3 sections with clearer phrasing and inline citations.
• Standardized citation formatting (journal, book, news, website templates).
• Added new references (Refs 13, 14, 15) for outsourcing efficiency, access to expertise, and scam advisories.
• Inserted wikilinks for key concepts
• Goal of edits: To improve verifiability, neutrality, and navigation, and to address the article’s maintenance tags.

~~~~ 88reseach (talk) 06:39, 25 September 2025 (UTC)[reply]