Draft:Dexatel
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Dexatel is a communications technology company based in Tallinn, Estonia. Founded in 2015, it provides messaging and voice services to businesses through APIs and platform integrations.
The company has ISO/IEC 27001 certification and operates offices across Estonia, Armenia, the UAE, and Serbia. It has appeared multiple times on the Financial Times FT1000 list of Europe's fastest-growing companies.[1]
 | |
| Company type | Private |
|---|---|
| Industry | Communications |
| Founded | 2015 in Tallinn, Estonia |
| Founder | Lilia Yeghiazaryan (CEO) Gegham Azatyan (CBO, Co-Founder) |
Area served | Worldwide |
Key people | Lilia Yeghiazaryan (CEO) |
| Website | https://dexatel.com/ |
History
[edit]Dexatel was founded in 2015 in Tallinn, Estonia, by Gegham Azatyan and Lilia Yeghiazaryan. The company began with core Voice and SMS API products and gradually expanded its capabilities to include additional messaging channels such as WhatsApp, Viber, Telegram, and others. Over time, Dexatel evolved into a full-fledged Communications Platform as a Service (CPaaS) provider, offering a suite of solutions for customer verification, engagement, and omnichannel messaging.
Early operations were run from Yerevan, Armenia. The company focused on building its core communication services during these first years.[1]
Dexatel expanded its offerings in 2020 by acquiring SendSMS and introducing user verification and customer engagement tools. Today the company employs around 70 people across its four office locations.[2][3]
Services and Products
[edit]The company is a Communications Platform as a Service (CPaaS) provider. Its main services cover SMS messaging, voice calls, and messaging through various platforms including WhatsApp, Viber, and Telegram.
The company provides these communication services to business clients across various industry sectors, including telecommunications operators and software service providers. Dexatel's platform allows businesses to integrate messaging and voice capabilities into their existing systems and applications.
Three main products make up Dexatel's current offering: Dexatel Verify handles authentication by sending one-time passwords through different messaging channels. Dexatel Engage helps businesses manage customer communications across multiple platforms. Dexatel Link is designed for partners who need to handle large volumes of messaging traffic.
Awards and Recognition
[edit]Dexatel has received multiple industry recognitions for growth, innovation, and service excellence.
- Financial Times FT 1000: Included in the FT 1000: Europe’s Fastest Growing Companies list in 2019, 2020, and 2022. Between 2015 and 2018, the company recorded an absolute growth rate of 601.2% and a compound annual growth rate of 91.4%.[4]
- Global Carrier Awards: Shortlisted in 2020 in the "Best Pan-European Wholesale Carrier" category.[2]
- Capacity Media Top Telco Vendors Power List 2024: Included in the Top Telco Vendors list recognized by Capacity Media as one of the leading telecom and ICT vendors globally.[5][6]
- Stevie Awards: Received multiple honors, including:
- Globee Awards:
- Winner (2021) – Sales Revenue Growth
- Silver (2023) – Customer Service
- Bronze (2024) – Unified Inbox
References
[edit]- ^ a b "Dexatel: How to Grow a Global Telecom Company in Armenia from Scratch?". Hetq.am. 2020-04-12. Retrieved 2025-07-30.
- ^ a b c "Dexatel in 2020". Capacity Media. 2020-12-18. Retrieved 2025-07-28.
- ^ MEF (2023-12-13). "5 minutes with... Dexatel - Blog". MEF. Retrieved 2025-07-28.
- ^ "Client Challenge". www.ft.com. Retrieved 2025-07-25.
- ^ "Top Telco Vendors 2024". Capacity Media. Retrieved 2025-07-28.
- ^ Bouchard, Barbara (2024-12-09). "Transforming Customer Experience with Secure SMS and WhatsApp: A Fraud Prevention Approach that Puts Users First". Telecom Reseller / Technology Reseller News. Retrieved 2025-07-30.
- ^ Awards, Globee (2025-04-09). "2024 Winners | Excellence Awards". Globee® Business Awards. Retrieved 2025-07-28.
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