Draft:Aiello
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Comment: AI created promotional garbage Theroadislong (talk) 07:30, 22 October 2025 (UTC)
| Company type | Private |
|---|---|
| Industry | Artificial intelligence, Hospitality technology |
| Founded | January 2019 |
| Founders | Vic Shen, Uliya Liao |
| Headquarters | Taipei, Taiwan |
Area served | Asia |
| Products | Aiello Voice Assistant, TMS Pro, Aiello Voice Translator, GuestWeb, AI Call Agent |
Aiello is a technology company founded in January 2019 in Taipei, Taiwan.[1], specializing in artificial intelligence solutions for the hospitality industry. Its products include the Aiello Voice Assistant (AVA), a multilingual AI concierge system; TMS Pro, a hotel task management platform; the Aiello Voice Translator; and a GuestWeb, a web-based guest interaction tool.
Aiello’s solutions are deployed in hotels and resorts across Taiwan, Japan, Southeast Asia, Australia and the United States.
The company’s first product was an in-room voice assistant Aiello Voice Assistant (AVA) designed for hotels. Built on the Android operating system, it applies natural language processing to support voice interaction and guest requests[2]. The system can perform functions such as music playback, room service or housekeeping requests (when integrated with task management systems), and information queries. It is also configured to present details of on-site services including dining, spa facilities, and events.
History
[edit]Aiello was founded in January 2019 in Taipei[1][3][4], Taiwan, by Vic Shen[5] and Uliya Liao. Shen, who serves as Chief Executive Officer, was previously Senior Director of Intelligent Voice Assistant Solutions at Google and has also held leadership positions at Qualcomm and Broadcom.
Liao, the company’s Vice President of Business Development, previously worked as Product Marketing Director at Qualcomm China and has held roles at MediaTek and Atheros Technologies.
In July 2019, Aiello launched the Aiello Voice Assistant [6][7](AVA), its first product for the hospitality industry, which was deployed in hotels in Taiwan. It has been described as the first AI-powered in-room voice assistant in the Taiwanese hospitality market. This device has been deployed in over 20,000 hotel rooms[8][9].
In April 2023, the company introduced Vocol.ai[10], a collaboration platform that converts media files into text and provides automated summaries using artificial intelligence[11].[12]
In June 2023, Aiello launched TMS Pro[13], a task management system for hotels. The platform integrates with the Aiello Voice Assistant and property management systems such as Oracle Opera, enabling guest service requests, food and beverage orders, and ticket creation to be routed automatically to relevant departments. The system also supports automated task creation during guest check-out[14].
In September 2023, the company released Aiello One[15], a SaaS platform for centralized hotel management and data analytics.
In November 2024, Aiello launched the Aiello Voice Translator (AVT)[16], a tool for real-time multilingual communication in hotels.[17]
In February 2025, the company launched GuestWeb[18], a web-based chat platform that allows hotel guests to request housekeeping services, amenities, and dining orders, as well as access property information through an AI interface.[19]
In September 2025, the company introduced its AI Call Agent, or AI Agent for Call Center[20][21][22], an automated system that responds to guest inquiries directly. The service provides pre-arrival functions that enable guests to book restaurants, make reservations, check hotel information, and receive travel recommendations.
Funding and investors
[edit]In 2022, it raised US$5.8 million[23][24][25] in a Pre-Series A+ round led by JAFCO Asia and Wistron Corporation, with participation from Cornerstone Ventures and others.
Earlier, Aiello had closed a Pre-Series A round, joined by ColoplNext and Cornerstone Ventures.
In October 2024, Aiello secured an additional US$5 million[26] funding round, led by Cool Japan Fund and CDIB Cross Border Innovation Fund II LP, with new participation from E.Sun Venture Capital and B Current Mstar Impact Investment, and continued backing from JAFCO Asia and Wistron Corporation.
Other investors documented in company announcements include Zylux Acoustic Corporation, Chunghwa PCHome Fund No.1[27] (a joint venture fund by Chunghwa Telecom Group and PChome Online), and ColoplNext, the corporate venture arm of Japanese gaming company Colopl.
The company has raised over US$10 million in multiple funding rounds since established.
Awards and recognition
[edit]- In April 2019, Aiello received an Innovation Award at CES Asia.
- In August 2019, the company won three awards at the Travel Daily conference: Product Innovation, People’s Choice, and Gold Award.
- In December 2019, Aiello received the Jury Grand Prize and the IVP Special Award at the Meet Taipei startup competition[28][29].
- In December 2020, Aiello won first place in the Taiwan Tourism Bureau’s Innovation & Tech Competition (Yushan Award)[30].
- In September 2021, the company was awarded "Tech Innovation of the Year" at the Independent Hotel Show Europe in London.
- In July 2023, Aiello was named among the top 12 teams at the Taiwan AI Awards[31].
Voice Technology
[edit]Aiello’s platform is built on multi-model natural language understanding (NLU) combined with a data and knowledge management framework. The system is designed to interpret multiple intentions within a single conversational strand and can generate sequential action items. Each query is processed against a knowledge graph database that is trained for specific client contexts, including business, brand, and industry information. This approach supports natural language intent recognition and domain-specific responses.
The company’s voice dialogue process integrates three core components:
Aiello uses ASR to convert human speech into text. When paired with company-developed hardware, microphone arrays, and edge computing software, the system incorporates background noise reduction, echo cancellation, and acoustic feature extraction.
Traditional voice recognition systems often struggle to accurately interpret what customers say because they are designed to recognize a broad range of possible words without considering the specific context or intent of a conversation.
In contrast to traditional voice recognition, modern AI agents rely on contextual cues—such as the subject of the call, related phrases, and tone of voice—to anticipate and interpret a speaker’s intent. This enables them to handle diverse speech patterns, including accents, slang, and varied phrasing, with greater accuracy than earlier automated systems.
NLU technology interprets the meaning of text, linking it to contextual and semantic structures. Aiello’s multi-model classifier selects from different language models to process a given query. When input is ambiguous, the system is designed to prompt clarifying questions to improve intent recognition and reduce error.
Speech Synthesis (Text-to-Speech, TTS)
[edit]The TTS module converts processed text back into spoken dialogue. Aiello’s neural TTS framework supports over 40 languages and dialects, with more than 220 synthetic voice options. This enables customized voice output for different markets and applications.
Integrations
[edit]Aiello’s solutions are designed to integrate with a variety of hospitality systems, including property management systems (PMS), point-of-sale (PoS), telephony[34], task management, room control units (RCU), IPTV, and service robots[35][36]
| Category | Supported systems |
|---|---|
| PMS | Prortel, Opera (IFC8), Opera (OHIP)[37], Shiji, Cloudbeds, Oasis, 靈知 Wise, 德安 Athena, VHP |
| PoS | Shiji Infrasys |
| SIP | NEC, 3CX, ICOM, EVOX, Netspanis, 3CJ |
| Task management | FCS, Knowcross, Stayplease, BPN, Aiello TMS Pro |
| RCU | ABB, Boonlive, Camti, Controlnet International, Elecon, Fibaro, FMS, Helvar, HosRocket, Hostem, Interel, Intesis, Jobo, Jobo/Lagrand, Lekcom, Lifesmart, Liteputer, Lutron, Minxon, Schideron, Schneider, SEIC (Sanyo), SIDC, Siemens, Signify, Tap, Tcpkp, TUYA, VDA, 超烽科技 |
| IPTV | Bittel TV, 豐穗 Fengsui, LG, Lifesmart, MVI, MyCoolTV, Panasonic, Samsung Lynk, SIDC (衣騰科技) |
| Robots | Nexcom, Wistron, Robogo, UNI |
References
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- ^ "你專屬的飯店管家！Aiello 推小犀管家旅宿智慧語音平台｜Meet創業小聚". meet.bnext.com.tw (in Chinese). 2019-05-21. Retrieved 2025-10-02.
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- ^ 沙拉盘 (2025-01-10). "Aiello's AI Concierge Leading the Future of Hospitality for Luxury Hotels - DM". Saladplate. Retrieved 2025-10-03.
- ^ "Aiello Intelligent Voice Assistant - Go Nimbus". 2023-09-04. Retrieved 2025-10-03.
- ^ Chris (2024-09-30). "Aiello 犀動智能：一間台灣本土 AI 新創，要怎用「逐字稿」攻進智慧商業分析市場？". INSIDE. Retrieved 2025-10-02.
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- ^ Chris (2024-09-30). "Aiello 犀動智能：一間台灣本土 AI 新創，要怎用「逐字稿」攻進智慧商業分析市場？". INSIDE. Retrieved 2025-10-03.
- ^ Yuvaraj, Arvindh (2024-01-05). "AI platform translates hotel guests' speech into actionable data and insights". WiT. Retrieved 2025-10-03.
- ^ "Taiwan voice assistant startup navigates hotels through labor shortages | Taiwan News | Jan. 17, 2023 15:38". taiwannews.com.tw. 2023-01-17. Retrieved 2025-10-03.
- ^ 倢芯, 邱. "犀動智能完成新一輪募資，擴展日本與東南亞市場藍圖". TechNews 科技新報 (in Chinese (Taiwan)). Retrieved 2025-10-03.
- ^ "Aiello AI Front Desk Translator AVT | 98% Accuracy for Hotels". aiello.ai. Retrieved 2025-10-08.
- ^ "Aiello AI Front Desk Translator AVT | 98% Accuracy for Hotels". aiello.ai. Retrieved 2025-10-03.
- ^ "AI Mobile Concierge | 24/7 Guest Support by Aiello". aiello.ai. Retrieved 2025-10-03.
- ^ [reliable source here]
- ^ "What is contact center AI? | IBM". www.ibm.com. 2024-07-10. Retrieved 2025-10-17.
- ^ Wu, Kevin. "Voice AI May Automate Call Centers, But It Won't Replace Humans". Forbes. Retrieved 2025-10-08.
- ^ Bennett, Lucy (2025-10-08). "Why AI Call Center Solutions Will Define the Next Era of Business Growth". iLounge. Retrieved 2025-10-08.[dead link]
- ^ "Aiello Inc. raises US$5.8M to expand its Voice AI solutions internationally - PR Newswire APAC". en.prnasia.com. Retrieved 2025-10-03.
- ^ Villamor, Kay Aloha. "Aiello Raises $5.8 Million in pre-Series A+ Funding | The SaaS News". www.thesaasnews.com. Retrieved 2025-10-01.
- ^ Aiello. "Aiello Secures New Funding to Fuel Expansion Across Japan and Southeast Asia". www.prnewswire.com (Press release). Retrieved 2025-10-01.
- ^ Aiello. "Aiello Secures New Funding to Fuel Expansion Across Japan and Southeast Asia". www.prnewswire.com (Press release). Retrieved 2025-10-01.
- ^ "Chunghwa Telecom and PChome Form Strategic Partnership to Establish "CHT-PCH NO.1" VC Platform - CTIMES News". en.ctimes.com.tw. Retrieved 2025-10-02.
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- ^ "Aiello". aiello.ai. Retrieved 2025-10-03.
- ^ "Aiello's voice AI technology gained recognition at Taiwan AI Awards 2023". www.vocol.ai. Retrieved 2025-10-03.
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- ^ Sutter, Michal (2025-10-05). "How to Evaluate Voice Agents in 2025: Beyond Automatic Speech Recognition (ASR) and Word Error Rate (WER) to Task Success, Barge-In, and Hallucination-Under-Noise". MarkTechPost. Retrieved 2025-10-08.
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