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Verifi
Company typeOnline Payment, International Money Transfer and Prepaid Debit Cards
Founded2005
HeadquartersLos Angeles, CA, United States
Key people
Matthew Katz, CEO
Websitewww.verifi.com

Verifi, Inc. is an American financial technology company that provides dispute management and chargeback prevention tools for card-not-present payments. Founded in 2005 and headquartered in Los Angeles, California, Verifi offers products including Order Insight, Rapid Dispute Resolution (RDR), and the Cardholder Dispute Resolution Network (CDRN) to help merchants, issuers, and acquirers resolve transaction inquiries at the pre-dispute stage and reduce chargebacks.[1] Verifi was acquired by Visa International Service Association in 2019 and operates as a Visa company.[2][3][4]

History

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Verifi was founded in 2005 in Los Angeles to address growing e-commerce fraud and post-purchase disputes by creating real-time collaboration between merchants and issuing banks.[1]

Acquisition by Visa

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Verifi was acquired by Visa on September 12, 2019.[2][4][5] Visa has since highlighted Verifi’s products - Order Insight and RDR - as part of its post-purchase solution set for merchants and issuers.[6]

Services and products

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Verifi provides post-purchase solutions designed to prevent, deflect, or automatically resolve disputes before they become chargebacks:

  • Order Insight (PREVENT) - a data-sharing service (originally related to Visa’s VMPI program) that lets issuers access merchant CRM and order details in real time at the point of cardholder inquiry, reducing confusion and deflecting first-party misuse (“friendly fraud”). [6][7][8][9][10][11] Visa also promotes Order Insight within its post-purchase solutions for merchants.[12]
  • Rapid Dispute Resolution (RDR) (RESOLVE) - an auto-decisioning tool that enables rules-based, real-time refunds to cardholders at the pre-dispute stage, instantly resolving certain Visa disputes to avoid chargebacks and lower operational costs.[12][13][14]
  • Cardholder Dispute Resolution Network (CDRN) - a network that alerts merchants when a cardholder initiates a dispute at the issuer, giving merchants a short window (e.g., ~72 hours) to credit the cardholder and prevent a formal chargeback (supports Visa and non-Visa transactions).[14][15]

See also

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References

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  1. ^ a b "About Us". Verifi. Retrieved 2025-12-18.
  2. ^ a b "Visa Completes Acquisition of Verifi". investor.visa.com. Retrieved 2025-12-18.
  3. ^ "Visa to Acquire Verifi". investor.visa.com. Retrieved 2025-12-18.
  4. ^ a b "Visa Completes Acquisition of Verifi". usa.visa.com. Retrieved 2025-12-18.
  5. ^ "Visa Completes Acquisition of Verifi". Nasdaq. Sep 12, 2019.
  6. ^ a b "Prevent Disputes (Order Insight for Sellers)". usa.visa.com. Retrieved 2025-12-18.
  7. ^ "VMPI Is Now Order Insight®". Verifi. Retrieved 2025-12-18.
  8. ^ "Order Insight Prevents Chargebacks". Verifi. Retrieved 2025-12-18.
  9. ^ "More Than a Call Center – The Digital Experience of Order Insight". Verifi. Retrieved 2025-12-18.
  10. ^ "Next generation post-purchase solutions (Visa)". usa.visa.com. Retrieved 2025-12-18.
  11. ^ "Verifi Order Insight: Using Data to Block Visa Disputes". Chargebacks911. 2025-04-24. Retrieved 2025-12-18.
  12. ^ a b "Visa Post-Purchase Solutions for Merchants". usa.visa.com. Retrieved 2025-12-18.
  13. ^ "RDR Is Here". Verifi. Retrieved 2025-12-18.
  14. ^ a b "Resolve Disputes (CDRN & RDR for Sellers)". Verifi. Retrieved 2025-12-18.
  15. ^ seo_team (2025-06-12). "Verifi CDRN Explained: Preventing Chargebacks Before They Happen". DisputeHelp. Retrieved 2025-12-18.
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