Expedia Cruises

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Expedia Cruises
FormerlyCruiseShipCenters International
Company typeSubsidiary
IndustryTravel industry, franchising
Founded1987; 38 years ago (1987)
Headquarters
Vancouver, British Columbia
,
Canada
Key people
Matthew Eichhorst (president)
ParentExpedia Group
Websitewww.expediacruises.com

Expedia Cruises, formerly CruiseShipCenters International, is a travel agency franchise company established in 1987.[1] In 2024, it had 260 locations in North America, and beyond cruises, booked "luxury and expedition travel, river cruises, land tours, safaris, all-inclusive resort properties and insurance."[2] In 2021, it had 6,100 vacation consultants in the US and Canada.[3]

History

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CruiseShipCenters International was established as a travel agency franchise[4] in Vancouver in 1987.[1] In 2007, Expedia bought a "significant but non-controlling" interest in cruise vacation specialists CruiseShipCenters International, then based in Vancouver. At the time, CruiseShipCenters had 100 retail locations in Canada, and booked 20% of all cruises sold in the country. In 2007, it had projected annual revenues of $305 million, with 1,500 cruise consultants. Expedia announced it would expand the company into the United States as well.[4] As of March 2013, Expedia Inc owned 100% of the company.

As of 2014, it retained its corporate office in Vancouver.[5] With franchises in states such as Nevada by 2016,[6] in February 2017, the Expedia division had 190 locations in North America.[7] In 2018, Expedia CruiseShipCenters was expanding in Texas.[8] In 2018, it had over $790 million in gross bookings. In September 2019, the company announced its 300th franchise agreement in North America. Matthew Eichhorst served as president.[9] In 2020, the Expedia CruiseShipCenters rebranded to Expedia Cruises with the tag line Air, Land & Sea Vacations.

It had 290 franchise locations in 2021, and 6,100 vacation consultants in the US and Canada.[3] In 2024, it had 260 locations in North America, and beyond cruises, booked "luxury and expedition travel, river cruises, land tours, safaris, all-inclusive resort properties and insurance."[2] Eichhorst remained president in 2025.[10]

Awards

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Expedia Cruises won the Canadian Franchise Association Award of Excellence from 2006 until 2011.[11]

Corporate office

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The corporate offices are located in Vancouver, British Columbia, and Seattle, Washington.

References

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  1. ^ a b Korstrom, Glen (December 2, 2015), Expedia triples Vancouver office space, plans rapid expansion, Business Intelligence for BC{{citation}}: CS1 maint: year (link)
  2. ^ a b Local entrepreneur opens Expedia Cruises in West Caldwell, ROI NJ, September 10, 2024, retrieved July 6, 2025{{citation}}: CS1 maint: year (link)
  3. ^ a b Jainchill, Johanna (July 20, 2021), Expedia Cruises steaming along, Travel Weekly, retrieved July 6, 2025{{citation}}: CS1 maint: year (link)
  4. ^ a b "Expedia buys into cruise company". Archived from the original on 2016-03-24. Retrieved 2012-09-18.
  5. ^ Bretting, Sandra (April 18, 2014), Running a cruise-centered travel agency floats his boat, Houston Chronicle, retrieved July 6, 2025{{citation}}: CS1 maint: year (link)
  6. ^ Hogan, Jan (January 22, 2016), Vegas-based Expedia CruiseShipCenters play travel ‘matchmaker’, Las Vegas Review-Journal, retrieved July 6, 2025{{citation}}: CS1 maint: year (link)
  7. ^ Expedia Travel Agency Division Opens San Diego Location, San Diego Business Journal, February 17, 2025, retrieved July 6, 2025{{citation}}: CS1 maint: year (link)
  8. ^ Shea, Thomas B. (March 6, 2018), Expedia CruiseShipCenters expands in Texas to capitalize on strong cruise business, Chron.com, retrieved July 6, 2025{{citation}}: CS1 maint: year (link)
  9. ^ Expedia CruiseShipCenters Signs 300th Franchise Agreement, Cruise Industry News, September 23, 2019, retrieved July 6, 2025{{citation}}: CS1 maint: year (link)
  10. ^ Expedia Cruises Hosts Record-Breaking Meeting at Sea, Cruise Industry News, May 10, 2025, retrieved July 6, 2025{{citation}}: CS1 maint: year (link)
  11. ^ Canadian Franchise Association Archived 2007-10-11 at the Wayback Machine cfa.ca
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