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eGain Corporation
FormerlyeGain Communications Corporation
Company typePublic
Nasdaq: EGAN
Russell 2000 Component
Founded1997; 28 years ago (1997)
FounderAshutosh Roy[1]
Gunjan Sinha[2]
Headquarters
Sunnyvale, California
,
United States
RevenueIncrease $93 million (2024)[3]
Websitewww.egain.com

eGain Corporation is a publicly traded software company that develops customer service and support applications. Founded in 1997 and headquartered in Sunnyvale, California, the company trades on NASDAQ under the ticker symbol EGAN.

History

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eGain Corporation was founded as eGain Communications Corporation by Ashutosh Roy and Gunjan Sinha in late 1997.[4][5] At the time, they both were part of WhoWhere?, an Internet search company they founded which was purchased by Lycos in 1998.[6] Prior to the purchase by Lycos, Roy served as the company's CEO and chairman and Sinha served as its president.[5]

eGain filed for its initial public offering with the Securities and Exchange Commission in July 1999.[7] At the time of filing, it employed 114 people with plans to trade on the NASDAQ.[7] The company's stock began trading on the NASDAQ in September of that same year, going from $12 to $23 per share within its first few days of trading.[8] eGain filed for a secondary offering of common stock in February 2013.[9]

eGain bought Inference Corporation, Novato, California in March, 2000.[10][11]

The company changed its name from eGain Communications Corporation to eGain Corporation in November 2012.[12] eGain acquired Exony Limited, a multichannel analytics and contact center management company, in August 2014.[13]

Products and services

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The eGain suite comprises an agent and three hubs: AI Agent, AI Knowledge Hub, Conversation Hub, and Analytics Hub. These products are used for customer communications, knowledge management, multi-channel interaction, and data analytics within service operations.

References

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  1. ^ Biradavolu, Monica Rao (2008). Indian Entrepreneurs in Silicon Valley: The Making of a Transnational Techno-Capitalist Class. Cambria Press. ISBN 9781604975277.
  2. ^ "What gender gap?". Kiplinger's Personal Finance. February 2001. Retrieved 21 April 2014.
  3. ^ "eGain Revenue 2006–2020 | EGAN". Sec.gov.
  4. ^ Roberts-Witt, Sarah L. (27 June 2000). "It's the customer, stupid!". PC Mag via Google Books. Retrieved 21 April 2014.
  5. ^ a b "A California start-up, eGain Communications Corp". Network World via Google Books. 17 August 1998. Retrieved 21 April 2014.
  6. ^ Junnarkar, Sandeep (11 August 1998). "Lycos buys WhoWhere". cNet. Retrieved 21 April 2014.
  7. ^ a b "eGain Communications Files for $60m IPO". Computergram International. 27 July 1999. Archived from the original on 16 April 2016. Retrieved 21 April 2014.
  8. ^ Cohen, Jason Z. (24 September 1999). "Internet Server Priced At Top; Netzero To Post Initial Offering". Daily News. Archived from the original on 7 March 2016. Retrieved 21 April 2014.
  9. ^ "eGain prices secondary public offering of common stock". Internet Business News. 14 February 2013. Archived from the original on 12 March 2016. Retrieved 21 April 2014.
  10. ^ Reporter, a Wall Street Journal Staff (2000-03-17). "E-Commerce Software Firm eGain To Buy Inference for $73 Million". Wall Street Journal. ISSN 0099-9660. Retrieved 2022-08-22.
  11. ^ SEC. "Egain Corp 2000 Current Report 8-K". SEC.report. Retrieved 2022-08-22.
  12. ^ "Definitive Proxy Statement". www.sec.gov. Retrieved 2021-04-21.
  13. ^ "Annual Report 2014" (PDF). Annual Reports. Archived (PDF) from the original on 2017-07-13. Retrieved 21 April 2021.