Conversable

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Conversable Inc.
Founded2015; 10 years ago (2015) in Austin, Texas, United States
FoundersBen Lamm
Andrew Busey
Headquarters815-A Brazos Street, Suite 318,
Austin
,
United States
Number of locations
2
Area served
Worldwide
Key people
Ben Lamm CEO
Andrew Busey CPO
Number of employees
39 (2018[1])
Websiteconversable.com

Conversable Inc. was a software company based in Austin, Texas and founded in 2015. It developed conversational commerce software.[2][3] In 2018, it was acquired by LivePerson.[4]

Some of companies using Conversable platform includes Budweiser,[5] Wingstop,[6] Pizza Hut,[7] T.G.I. Friday's,[8] Sam's Club,[9] Shake Shack,[10] CES,[11] Whole Foods[12] and 7-Eleven.[13]

History

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In 2015, Conversable Inc. was founded by Ben Lamm, founder and CEO of digital creative design studio Chaotic Moon Studios, which was acquired by Accenture, and Andrew Busey, former CEO & co-founder of social game company Challenge Games Inc., which was acquired by Zynga.[14] It received funding of $2 million from angel investors.[15]

In March 2017, Conversable launched a new product called AQUA (Answer Questions Using AI), which is a business intelligence (BI) platform.[16][17][5]

In 2018, Conversable was acquired by LivePerson to "help LivePerson continue to accelerate its goal of providing conversational commerce products to customers," according to CEO Robert LoCascio.[4]

Overview

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It helps companies to deliver on-demand content, customer self-service, and conversational commerce via messaging channel and voice applications.[14][15]

Partnership

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The company is partnered with Phobio in January, 2018.[18] It is also partnered with Olo,[19] Hinduja Global Solutions,[20] Booz Allen Hamilton,[21] Ernst & Young,[17] Mindtree,[22] WPP[23] and Pactera.[24]

References

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  1. ^ "Hypergiant Emerges from Stealth Mode to Create AI Products". Silicon Hills News. February 20, 2018.
  2. ^ Mannes, John (June 7, 2016). "Conversable chatbot will offer allergy info along with a side of Wingstop wings". TechCrunch.
  3. ^ Abril, Danielle (June 7, 2016). "Dallas Serial Entrepreneur's Bots Take Flight with Wingstop". D Magazine.
  4. ^ a b "LivePerson acquires Conversable, a conversational AI company". Venture Beat. October 1, 2018.
  5. ^ a b Clint, Clint (August 10, 2017). "What makes a great chatbot? Laser focus on customers". CIO magazine. Archived from the original on March 21, 2018. Retrieved March 21, 2018.
  6. ^ Abril, Danielle (February 27, 2018). "Back to the Future". D Magazine.
  7. ^ Brandson, John (July 12, 2016). "Pizza Hut launches chatbot for ordering pizzas, asking about anchovies". Venture Beat.
  8. ^ "TGI Fridays' new bot makes table reservations". Venture Beat. September 20, 2016.
  9. ^ Khari, Johnson (December 9, 2016). "Sam's Club launches a 'gift genie' on Facebook Messenger to help you play Santa". Venture Beat.
  10. ^ Liffreing, Ilyse (August 11, 2017). "Shake Shack's new chatbot can answer 300 customer questions". Digiday.
  11. ^ Repko, Melissa (January 3, 2017). "Why Texas startup Conversable is drawing some looks at global tech show CES". The Dallas Morning News.
  12. ^ Brandson, John (July 12, 2016). "Whole Foods just launched a Messenger chatbot for finding recipes with emojis". Venture Beat.
  13. ^ Boulton, Clint (December 13, 2017). "'매 순간 고객이 즐겁게 편리하게' 세븐일레븐의 디지털 변혁 원문보기" (in Korean). CIO magazine.
  14. ^ a b Calnan, Christopher (June 7, 2016). "Conversable launches after two years in stealth mode". American City Business Journals.
  15. ^ a b Blaise, Zerega (June 7, 2016). "Conversable launches conversational commerce platform for Facebook Messenger, Twitter, and SMS". Venture Beat.
  16. ^ "Conversable launches service to help businesses build more intelligent bots". Venture Beat. March 2, 2017.
  17. ^ a b "Conversable Launches New Software Program AQUA and Plans to Triple in Size This Year". siliconhillsnews.com. March 2, 2017.
  18. ^ Hargrave, Christian (January 22, 2018). "Phobio is partnering with Conversable". Appdevelopermagazine.com.
  19. ^ Zerega, Blaise (August 30, 2016). "Conversable and Olo partner to re-invent the working lunch on Messenger, Twitter, and Kik". Venture Beat.
  20. ^ "Hinduja Global Solutions announces strategic global partnership with Conversable". Business Standard. June 29, 2017.
  21. ^ "Conversable's big week at the intersection of bots, business, and government". Venture Beat. July 18, 2016.
  22. ^ "Mindtree Partners with Conversable to Transform Customer Conversations". PR Newswire. September 7, 2016.
  23. ^ "Sam's Club launches a 'gift genie' on Facebook Messenger to help you play Santa". Venture Beat. December 9, 2016.
  24. ^ "Moonshot by Pactera Digital and Conversable Announce Alliance". PR Newswire. February 21, 2017.
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