Amtelco
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| Company type | Privately Held |
|---|---|
| Founded | Wisconsin |
| Headquarters | Wisconsin |
| Website | www.amtelco.com |
Amtelco is a manufacturer of telecommunications equipment and telephone answering service and call center systems, founded in 1976.
History
[edit]Amtelco was founded in 1976 by Bill Curtin in the wake of the 1968 U.S. Federal Communications Commission (FCC) ruling in the Carterphone case, which struck down existing tariffs prohibiting connection to the public telephone network of equipment not supplied by telephone operating companies.
Following the release of its TAS (Telephone Answering Service) Video system, Amtelco became a common name in the telecommunications service industry, its product being one of the first computerized telephone switching system, following the 1ESS switch and one designed by the British GPO Post Office Research Station in the late 1960s[1] and now in the Science Museum in London.
The TAS system soon was succeeded by the EVE system; more powerful and taking advantage of early-model PCs and dumb terminals. By the late 1980s, AMTELCO's EVE (Electronic Video Exchange) system grew to become the most widely used business telephone answering equipment in the industry. Today, Infinity has replaced EVE as the flagship Telephone switching system.
History of Amtelco in Healthcare
[edit]In 1997, Amtelco launched a dedicated healthcare division (formerly branded as “1Call”) aimed at addressing the specialized communications and call-center needs of hospitals and other healthcare providers.
Over the years the company developed and enhanced solutions tailored to medical settings—including on-call scheduling, hospital messaging, secure mobile/desktop apps, operator consoles and automated voice services—all with a focus on HIPAA-compliant, mission-critical workflows.
By combining longstanding telecommunications expertise with healthcare-specific workflows, Amtelco established itself as a vendor serving hundreds of hospitals and healthcare contact centers across the U.S. and Canada.
Today, Amtelco’s Healthcare division emphasizes cloud contact-center architecture, secure messaging for clinicians and staff, emergency notifications, and integration with hospital systems—positioning itself as a partner in improving patient-access, on-call efficiency and emergency communications in clinical settings.
References
[edit]- ^ "An Electronic Future: Generation two". Archived from the original on 2009-12-14.